Privacy Policy

This Privacy Policy explains how Arcloom collects, uses, stores, and shares information when you visit our website, contact the studio, or work with us. We aim to collect only what is useful and to handle it with care, transparency, and appropriate security.

Information we collect

We may collect contact details, project information, messages, billing information, and files you choose to provide. We may also receive limited technical data such as device type, browser, approximate location, referring page, and interactions with the site through essential or consented analytics tools.

How we use information

We use information to respond to enquiries, prepare proposals, deliver and improve services, administer accounts and payments, protect the site, meet legal obligations, and understand how visitors use our work. We do not sell personal information.

Legal bases

Depending on your location and the context, we process information to perform a contract, take steps at your request before a contract, comply with law, pursue legitimate business interests, or act on your consent. You may withdraw consent where processing relies on it.

Cookies and analytics

The site may use essential cookies required for security and performance. Optional analytics or embedded services may set additional cookies only as permitted by applicable law and your choices. Browser settings can also be used to limit or remove cookies.

Sharing and service providers

We may share information with trusted providers that support hosting, analytics, communications, payments, project delivery, and professional advice. They receive only the information needed for their role and must protect it. We may also disclose information when required by law or to protect rights and safety.

Retention and security

We retain personal information only as long as necessary for the purpose collected, contractual requirements, legitimate recordkeeping, and applicable law. We use reasonable administrative and technical safeguards, but no internet transmission or storage method is completely secure.

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your information. You may also unsubscribe from non-essential communications. We may need to verify your identity before completing a request.

International transfers

Our service providers may process information in countries other than your own. Where required, we rely on recognized safeguards designed to protect personal information during international transfers.

Updates and contact

We may update this policy as our services, tools, or legal obligations change. The current version and revision date will remain available here. Privacy questions or requests can be submitted through the contact page.