Terms and Conditions

These Terms and Conditions govern your use of the Arcloom website and any creative, strategic, design, or production services provided by Arcloom. By accessing this site or engaging our services, you agree to these terms. If you do not agree, please do not use the site.

Services and scope

Every engagement is defined by an approved proposal, statement of work, or written agreement. Deliverables, timelines, review rounds, and responsibilities are limited to what is expressly included there. Any request outside the agreed scope may require a revised estimate and schedule.

Client responsibilities

Clients are responsible for supplying accurate information, lawful materials, timely approvals, and consolidated feedback. Delays in receiving required content or decisions may move the project schedule. The client confirms that it has the right to use all assets it provides to Arcloom.

Fees and payment

Fees, deposits, milestones, taxes, and payment dates are specified in the applicable proposal or invoice. Unless otherwise agreed in writing, deposits are non-refundable once work begins. Overdue payments may pause delivery and may be subject to reasonable recovery costs.

Intellectual property

Upon full payment, the client receives the rights expressly described in the project agreement. Arcloom retains ownership of working files, unused concepts, methods, systems, tools, and pre-existing intellectual property unless the agreement states otherwise. Third-party assets remain subject to their original licenses.

Portfolio and publicity

Unless confidentiality has been agreed in writing, Arcloom may display completed public work and name the client in portfolios, awards, case studies, social channels, and studio presentations. Sensitive information will not be disclosed.

Confidentiality

Each party will take reasonable steps to protect confidential information received from the other and will use it only for the relevant engagement. This duty does not apply to information that is public, independently developed, or lawfully obtained from another source.

Liability

To the extent permitted by law, Arcloom is not liable for indirect, incidental, or consequential loss, including lost profits, data, or opportunity. Arcloom’s total liability relating to an engagement will not exceed the fees paid for the specific services giving rise to the claim.

Termination

Either party may end an engagement as provided in the applicable agreement. The client remains responsible for work completed, committed third-party costs, and approved expenses through the termination date. Provisions concerning payment, ownership, confidentiality, and liability survive termination.

Changes and contact

We may update these terms to reflect changes in our services or legal obligations. The current version will always appear on this page with its revision date. Questions can be sent through the contact page.